Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange within seven (7) business days of receipt.
RETURN PROCESS
To return an item, please email customer service at https://cicicollection.co.za/contact-us/ to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging together with proof of purchase and mail your return to the following address:
Lujo For You Pty Ltd
Attention: Returns
RMA #
80 Bellairs Manor, 120 Bellairs Drive, Northriding,
Johannesburg, Gauteng, 2169.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your debit card or credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
RETURN EXCEPTIONS
The following items cannot be returned or exchanged:
- Damaged items that have not been properly cared for as per our care instructions.
- Damage arising from negligence, user abuse or incorrect usage of the product.
- Damage arising from any kind of self-repair or unauthorised repair.
- Damage arising from normal wear and tear.
- Damage arising from any medical condition or consuming medication that may damage or tarnish the item.
Please Note – Care Instructions
- Store items in separate pouches to limit damage.
- Do not expose items to chemicals like perfume, body products, hairspray, etc.
- Do not immerse any items in sea water nor swim with the items in a pool that contains harsh chemicals.
- Clean ONLY with a soft dry microfiber cloth.
- Do not sleep with your jewellery item.
For defective or damaged products, please contact us at https://cicicollection.co.za/contact-us/